Return Policy

1. Food & Beauty Products

Refunds or exchanges for food, cosmetics, and personal care products will only be processed if one of the following applies:

The item was damaged during shipping and reported to our support team within 24 hours of delivery.

The wrong product or a defective item was received.

The product is significantly different from its description or the photo displayed on the website.

2. Other Categories

Refunds for non-food products will only be accepted if:

The item was damaged during shipping, and

The issue was reported to our support team within 3 days of delivery.
Customers must provide a clear photo of the damaged item as proof.

3. Refund for Cash on Delivery Orders

If your order was paid via Cash on Delivery and meets the refund conditions above, you must provide your bank account information to our support team. Once your return is approved, the refund will be transferred directly to your bank account.

4. Return Process

Returns are free on nearly all items sold on Atoliry, provided they meet the conditions stated above.
To initiate a return, please contact our support team through:
[email protected] 
💬 WhatsApp Support

5. Additional Notes

Orders cannot be canceled or refunded after shipping unless they meet one of the conditions above.

Products temporarily out of stock may require up to 10 business days before shipping (as stated in our Terms of Sale).

Customs delays or courier disruptions do not qualify for refunds.